Here’s a great interview with website usability king Jakob Nielsen. I used to think Nielsen was a crazy crack, but I’ve since learned that this guy really, really knows what he’s talking about. A lot of web designers don’t like to listen to him because his ideas aren’t very exciting. Good web design shouldn’t be very exciting. When’s the last time you opened a novel and thought, “Hey, there’s nothing but text on white pages!”
This interview was filled with nuggets of valuable knowledge. Concerning AJAX, Nielsen says, “[It is] irrelevant for the vast majority of business web sites…A business site will profit much more from writing better headlines than from sticking a programming trick on its pages….when we tested a large number of investor relations sites, we found that advanced tools for plotting stock trends and financial numbers only confused most individual investors. A better alternative is to show the most important information in a static plot that’s been optimized by a good designer.”
Comparing AJAX with Flash, Neilsen added, “The very nerdiness of the name “AJAX” gives me hope that it will be used for causes more worthwhile than those now characteristic of Flash. Doomed by its own name, Flash had similar potential but was so grossly abused for “flashy” design that it never succeeded in adding much useful functionality to the Web.”
Later the interviewer poses the following question:
When visitors do finally arrive on a web page, you’ve noted a huge disjoint in the number of users who will scroll on a content page (42%) or a SERP (47%) vs. the homepage (23%). Why do you think this is?
Neilsen answers, “…users don’t want to engage with a homepage. They’re on a web site for a reason, and that reason doesn’t include finding out about all the site’s offerings.” I’ve been trying to sell everyone on making their page header as small as possible (think 50-70 pixels tall). I feel like these stats somewhat vindicate this idea. For the most part, small page headers have not been well received by anyone I’ve mentioned it to. The usual response is, “Everyone’s got higher resolution monitors, and this giant pic looks so good.” True, higher resolutions are more common, but we should be filling it up with more content instead. Here’s a novel idea. Perhaps, the home page should be the shortest page on the website, not the longest.
Finally, the interviewer addresses something that I wrote about recently, intrasite search:
In your scale of usability misery on the Web today, site searching is now the worst offender. What’s the easiest solution for an overworked and overburdened Web Developer who wants to improve his or her site’s search usability?
The easiest solution is to subscribe to an outsourced search, and delegate the problem to somebody else. I don’t necessarily think that this is the best solution, but it’s definitely easier than installing high-end search software, and then tweaking it to suit your circumstances. If you don’t customize the search software, you’ll end up with a miserable search, in which case it’s better to use an optimized solution from a company that specializes in site search.
Site search is almost completely ignored when designing websites, yet it is the most useful functionality that you could provide. Site search should be more prominent than navigation; however, it is necessary that the search works.