I’ve been discussing SEO at length with my buddy Blake (See SEO is Dead and Link Building is not SEO). He directed me to a book on SEO by Aaron Matthew Wall, but I’m not going to link to it out of spite (the author is obsessed enough about Google ranking as it is).
One section of the book caught my attention: “Web = Cheap Marketing”. I realized that this is how many companies and people view their website.
If you view your website as cheap marketing, you’re missing the boat, the picture, and anything else worth not missing. A website should be so much more than marketing. Not too long ago, I would tell people that websites are going to be like phone numbers are today. You can’t imagine a business (small and local or otherwise) without a telephone, could you?
Well, now I think that scope is too limited. A website is more important than having a phone number, at least for many it is now and it will soon be that way for everyone. I would go so far to compare an organization’s website to their physical presence (storefront, office space, person, etc). It’s that important. In fact, the only time that I can think of an organization getting away without a physical presence is when they exist completely on the web.
So, what should a website be? Everything. It’s a communication tool and an information hub. If it has anything to do with your organization, it should be on your website.
But look at how most organizations go about getting a website. Either they will a) hire a webmaster (sometimes two to three people for bigger organizations) or b) they outsource it and let someone else build it. Both of these approaches are fundamentally flawed.
When building or obtaining a website there are two parts to be considered. The first is the website structure. Think of it as a canteen. Now, the second part is the content. Think of the content as the water that goes in the canteen. In the movies, when the canteen is empty, it always gets thrown off into the desert sand. Your website is about as useful as an empty canteen when it lacks content. Of course, if you have really great content but your website structure (the canteen) is full of holes, then you aren’t really that well off.
The big fallacy that organizations make is to pour resources into the website structure and spend nothing on content. Most think that either the webmaster can come up with content or that it will come from existing employees. Either way, the lack of focus on content is a major problem.
At the very least, after the website structure has been built and filled with initial content, organizations should have a webmaster (someone to make sure the canteen doesn’t have holes in it) and a content manager. What does the content manager do? Well, they don’t create water (content), that’s for sure. They find sources for it and then purify it. The content should come from everyone in your organization. They should be encouraged to submit content, even rewarded for it, but there needs to be that person to act as editor for it, giving it a unified voice, optimizing it, and making sure it stays on topic.
Also remember, that like the canteen, if you fill your website with content only once, it will soon be an empty shell once it has been drained dry. You need to constantly find new sources of content and replenish your supply. The content of your website should always be growing, evolving, and updating.
Ah, but you say, I sell a traditional product that doesn’t change. What new content could I possibly add? Well, take a cue from duct tape. Duct tape has got to be the most stable, unchanging product out there, but I’ve been seeing a lot of interesting, new content for duct tape that certainly has caught a lot of eyes.