My son, Jack, is in a serious Thomas the Tank Engine phase. As a result, we’ve been buying toy trains like they’re a commodity. One of our recent acquisitions was a RC controlled Thomas. It’s pretty cool, but when we finally got a track for it, I discovered it wouldn’t stay on. After careful inspection, I noticed the front two wheels were missing … Jack kept trying to get it to stay on the track and soon took to asking me to fix it with tape.

So, I decided to look up a number for HiT Toy Company (called one number was given another number.) I called and told them my problem, “Umm… I got an RC Thomas and it’s missing the front two wheels.”

The lady on the phone replied, “The front two wheels? Is anything else missing?”

“Yea, the white piece on the side. It’s a decorative thingy.”

“Ok, let me get your address, and we’ll send a replacement.”

Wow, now, that’s standing behind your product and exceptional customer service. Now, the huge price tag on these small trains doesn’t hurt quite as much.